At Western Mechanical QLD ("we", "us", "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We may collect personal information including, but not limited to:

• Your name
• Email address
• Phone number
• Address
• Any other information you provide through our contact forms, emails, or phone calls

2. How We Collect Personal Information

We collect personal information when you:
• Contact us through our website
• Email or call us
• Request a quote or service
• Interact with us on social media

3. Why We Collect Personal Information

We collect personal information to:
• Provide and manage our mechanical services
• Respond to your inquiries and provide customer support
• Send you invoices or quotes
• Improve our services and website
• Meet legal and regulatory obligations

4. Disclosure of Personal Information

We will not share your personal information with third parties unless:
• You have given your consent
• It is required or authorized by law
• It is necessary to provide our services (e.g., contractors, suppliers)

5. How We Protect Your Personal Information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. This includes:
• Secure storage of physical and electronic records
• Restricting access to personal information to authorised personnel only

6. Accessing and Correcting Your Information

You have the right to:
• Access personal information we hold about you
• Request corrections if the information is inaccurate or outdated

To request access or changes, please contact us using the details below.

7. Website and Cookies

Our website may use cookies to improve your experience. Cookies are small files stored on your computer that help us analyse website traffic and improve user experience. You can choose to disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies.

9. Contact Us

If you have any questions or concerns about your privacy, or if you would like to make a complaint, please contact us at:

Western Mechanical QLD
Email: sales@westernmechanicalqld.com.au
Phone: (07) 4984 9925
Address: 11596 Gregory Hwy Capella QLD 4723